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Executive-Level Management Productivity Enhancement Resume ...

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EXECUTIVE-LEVEL MANAGEMENT

Accomplished and dynamic professional with solid and diverse experience in operations management, who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environment. Strong technical and business qualifications with an impressive track record of hands-on experience in, strategic planning, business unit development, project and product management and operations management. Proven ability to successfully analyze an organization?s critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings, with ability to work effectively in busy environments with positive results. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals

Core Competencies

Client/Account Management ? Organizational Leadership ? Client Relations ? Business Development ? Productivity Enhancement ? HR & Administrative Functions ? Staff Development & Training ? Organizational Development & Leadership ? Budgeting ? Customer Service ? Strategic Planning & Implementation ? Project Management

PROFESSIONAL EXPERIENCE

LifeBridge Health 2008 ? Present
Vice-President, Sports Medicine & Rehabilitation/Executive Director, Wellness Division
Managed P&L, oversaw daily operations for LifeBridge Health & Fitness, Sales and Marketing, ensured quality of Patient Care and handled integration of profit to non-profit environment. Handled budgeting of $18 M revenue. Handled multiple sites including five Physical Therapy Clinics, three Health Clubs, Mind Body Studio and employee wellness programs at four hospitals. Developed a Sports Medicine Division, Parisi Speed School Franchise and a comprehensive Sports Concussion Program. Created and implemented a new mission statement, service values, standards, and employee Wellness program for all employees, which include HRA, Biometric Screenings and wellness coaching. Handled tenant procurement, lease negotiations and relations and managed 22 department heads and 300 team members. Created cash businesses that were not reliant on third-party payers
Key Highlights:
? Successfully added $12 million of revenue in 18 months.
? Successfully exceeded fiscal budgets in all areas
? Accomplished positive cash flow in Wellness Division from loss of $1.8 million in 2 years
? Added 3 corporate fitness center management contracts
? Successfully established five clinics for LifeBridge Health Sports Medicine & Rehabilitation with 3000 visits per month.
? Successfully conducted Impact Testing on over 2,000 athletes in the Baltimore Area.

RDV Sportsplex, Ltd. 1997 ? 2008
Executive Director
Managed operations for RDV Sportsplex, handled sales and marketing, P&L, PR and Community Relations, Customer Service and Retention and Administration. Oversaw technology performance, conducted training to staff and created succession plans. Handled budgeting for revenue worth $18 million. Created a membership and program sales system, customer integration system, customer service values and service delivery system and a critical number tracking system, which tracks 26 departments on a daily and weekly basis. Developed and implemented operating procedures for MVP Sports clubs. Handled and oversaw operations for three Retail Stores with annual revenue of over $1M, a Salon and Spa with annual revenue of $2M, a restaurant and two Cafes with annual revenue of $2M. Supervised 26 department heads and 325 team members. Oversaw operations for rehabilitation services with an average weekly visit of 450 patient providing PT, OT and fee for service options. Oversaw operation for Basketball, Aquatics, Tennis, Hockey and Figure Skating Programs.
Key Highlights:
? Successfully developed a sponsorship program generating over $450,000 annually.
? Successfully reduced attrition by 7%.
? Successfully handled six new club developments over 3 years.

RDV Sportsplex Athletic Club 1997 ? 2004
General Manager
Created and implemented SOP guidelines for sales, training, operations, tracking and production. Managed operations for Athletic Club and Tennis Center. Served as key member of the construction, development and planning team during construction phase. Developed standard operating systems, business and marketing plans and implemented critical number information systems. Handled 14 direct reports and over 200 team members. Managed revenue budget of $8 million. Conducted new hire and internal staff training.
Key Highlights:
? Successfully delivered strong revenues and development results.
? Successfully increased membership to over 8,000 members from 300 in start up
? Generated over $2 million in training services.
? Increased net income to over $4 million in 2004 and membership to over 8,000.

The Fitness Company, Inc 1991 ? 1997
National Director of Operations, Capital-Purchasing Director
Created, developed and implemented Standard Operating Procedures for all departments. Conducted quarterly club audit nationwide. Handled pre-sales, hiring of staff and managers, conducted training to new staff and managers. Coordinated national and regional manager?s meetings and certifications. Created and implemented a personal Training Division (Total Energy System) of The Fitness Company. Handled capital-purchasing, setting up of national accounts and pricing with manufacturers. Created floor plans, supervised construction and handled budgeting for new clubs. Managed over $4 million in capital equipment purchase per year. Developed leasing accounts for clubs as needed.

Marriott World Trade Center, New York ? NY
General Manager, Executive Fitness Center
Managed operations of a Flagship club of company, handling revenues exceeding $2.5 million. Managed over 40 staff and personnel. Managed training and promotion of team members. Supervised renovations for $600,000 including construction, equipment layouts and budgeting. Developed and implemented business and marketing plans.
Key Highlights:
? Increased retention to 67% from 55%
? Accomplished net profit goals for 12 consecutive months.
? Increased net profit margin to 32%.

West End Executive Fitness Center, ANA Hotel, Washington ? DC
General Manager
Managed revenue of over $2 million. Supervised renovations of club. Created and implemented business and marketing plans to increase membership and generate revenue. Managed and oversaw overall operations of the fitness center. Supervised staff and personnel ensuring excellent customer service are provided to all clients.
Key Highlight:
? Increased retention rate to 65% from 60%.

EDUCATION AND CREDENTIALS

Masters in Business Administration, (in progress)
Colorado State University, CO

BS in Recreation and Fitness Management/Health and Physical Education, 1991
Lock Haven University, PA

Source: http://www.resumemycareer.com/executive-level-management-productivity-enhancement-resume-sample/

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